SHIPPING & DELIVERY

At Twill Outdoors, we keep things simple, reliable, and fair. All orders ship from Auckland, New Zealand. Below you’ll find our shipping options and estimated delivery times.

New Zealand

  • Standard Tracked Courier – $6 NZD
    1–3 business days (rural: 2–5 business days)

  • Free Shipping – Orders over $150 NZD

Australia

  • Standard Shipping (NZ Post) – $14.95 AUD
    5–10 business days

  • Express Shipping (DHL) – $20 AUD
    2–5 business days

  • Free Express Shipping – Orders over $200 AUD

Rest of World

  • Standard International Shipping (NZ Post) – approx. $60 NZD (~$36 USD)
    7–14 business days

  • Express International (DHL) – approx. $68 NZD (~$41 USD)
    3–7 business days

  • Free Express Shipping (DHL) – Orders over $250 USD

Order Processing

  • Orders are packed and dispatched within 1–2 business days.

  • You’ll receive a tracking link by email as soon as your order ships.

Customs, Duties & Taxes

For international orders, your local customs authority may charge duties or taxes when your order arrives. These costs are the responsibility of the customer.

  • If you’re unsure, please check with your local customs office before ordering.

  • If you choose not to pay duties and your parcel is returned to us, we’ll refund the product cost but not the shipping fee.